Orders are sent from our warehouse in Sourthport, UK. We aim to send all orders quickly (usually within 24 hours of us accepting your order) using a next-day delivery service or, for international orders, express tracked services (such as UPS, FedEx or DPD), but this is not guaranteed.

We’ll email you a link to track your delivery once your products are on their way. You might be asked to sign for receipt of your order, or the courier will use photo proof of delivery. All quoted delivery times are subject to customs clearance, and we won’t be held responsible for any delays. Please contact us if you have any concerns.

Please check the products as soon as possible after delivery. Unfortunately, we won’t be responsible for any issues not reported to us within 14 days of delivery unless the products are defective or faulty in which case you may be entitled to a repair or replacement, or, if required by law, a refund (and in each case we shall be responsible for costs of collection or return).

If our supply of your product is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but you can contact us to end the contract and receive a refund for any products you have paid for, but not received.